ITIL Essentials for Project Managers (ITPM 2210)

In this course, students will learn the fundamentals of ITIL (Information Technology Infrastructure Library) and IT service management. The course covers IT service strategy development, service design evaluation, and operational transition management. Students will work with ITIL-compatible tools, develop comprehensive service management plans, and learn to enhance existing ITIL implementations using real-world case studies to gain understanding of how to integrate ITIL principles into their project management practices.
Course code: ITPM 2210
Credits: 3.0
Length: 45.0 hours
Course outline: view https://www.vcc.ca/vccphp/courseoutline?subject=ITPM&number=2210

Prerequisites

ITPM 1100.
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Additional Information

  • ITIL
    Concept of Value
    Service Offerings
    Service Management
    ITIL® Service Value System
    Service Mgmt. Guiding Principles
    ITIL® Practices
    Incident & Problem Management

This course is offered as part of a VCC program only.

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† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.