ITIL Foundation (ITOP 2307)

In this course, students will learn about the fundamental concepts of the ITIL, formerly Information Technology Infrastructure Library. Students will gain an understanding of key IT service management concepts, including a basic framework, dimensions, and guiding principles of ITIL. This course will help prepare students for the ITIL® Foundation Certification.
Course code: ITOP 2307
Credits: 1.0
Length: 18.0 hours
Course outline: view https://www.vcc.ca/vccphp/courseoutline?subject=ITOP&number=2307
No schedule is currently available. Please check again later.

Additional Information

  • ITIL and its value
    Introduction to IT, ITSM
    Business and ITIL
    Best Practices
    ITIL roles
    Service design
    Business case and relationships
    Suppliers
    Knowledge management
    Incident/problem management

This course is offered as part of a VCC program only.

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† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.