Hospitality Industry Operations (HOSP 1508)
Students are introduced to the fundamental techniques and tools for analyzing and improving operational capabilities within a hospitality organization. They explore specialized analytical frameworks and tools to determine the best, most efficient ways to improve services in terms of cost, quality, and innovation. The course equips students with the knowledge and resources needed to make critical decision in all areas where hospitality managers are involved. Fundamental quantitative analytical tools are highlighted to support decision making in a wide range of areas such as front desk management, housekeeping operations, food and beverage management, and human resources planning in various settings within this multifaceted industry.
Course code: HOSP 1508
Credits: 3.0
Tuition: $0
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1508
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Schedule †
HOSP 1508 schedule for programs:
- HPPD
Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
CRN # | Dates | Day/Time/Location |
---|---|---|
41429 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus |
41438 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus |
42496 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus |
60308 | May 5, 2025 to August 15, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus |
60312 | May 5, 2025 to August 15, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus |
Additional Information
- 1. Service operations strategies in hospitality
2. Service quality measurement
3. Inventory control, management, and planning
4. Supply chain management in hospitality
5. Total quality management
6. Planning and designing the service environment
7. Service concepts in a hospitality organization to develop operations strategies
8. Planning and organizing resources to deliver the customer experience
9. The service-profit chain for a hospitality organization
10. Hospitality forecasting, demand, supply, and yield management
11. Labour standards, productivity, and strategies
12. Managing capacity, demand, and constraints
13. The six-sigma methodology
14. Change management models are concepts
This course is offered as part of a VCC program only.
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* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.