Introduction to Business Communications (HOSP 1311)
Students develop their oral and written skills and strategies for effective communication in the hospitality industry and subsequent courses in the program. An experiential and self-reflective approach is used to develop self-awareness, confidence and communication skills required in a diverse environment. The course covers practical business communication techniques for presenting information, writing business messages, and delivering oral presentations. Students will be introduced to establishing and writing frequently in their ePortfolio.
Course code: HOSP 1311
Credits: 3.0
Tuition: $0
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1311
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Schedule †
HOSP 1311 schedule for programs:
- HOSP
Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
CRN # | Dates | Day/Time/Location | Instructor |
---|---|---|---|
42381 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus | Sucloy, Lorraine |
42383 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus | Sucloy, Lorraine |
42385 | January 6, 2025 to April 25, 2025 | See full schedule Delivery: In Person Location: VCC Downtown Campus | Sucloy, Lorraine |
Additional Information
- Intercultural awareness (culture and communication)/Identifying barriers when communicating
- Business etiquette when communicating
- Key principles of effective oral communication
- Building confidence
- Problem solving/conflict resolution
- Networking e.g. (Small talk, building rapport)
- Active listening
- Introduction to ePortfolio
- Considering audience & purpose
- Planning, drafting and revising a message
Complete a portfolio that demonstrates working knowledge of the course learning outcomes and interview with an instructor.
This course is offered as part of a VCC program only.
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* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.