Customer Service Essentials (ELRT 1200)

Students learn the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
Course code: ELRT 1200
Credits: 1.0
Length: 25.0 hours
Course outline: view https://www.vcc.ca/vccphp/courseoutline?subject=ELRT&number=1200

Schedule †

ELRT 1200 schedule for programs:

Course dates and times may vary throughout the term. Select the CRN number below to see a full schedule.
CRN # Dates Day/Time/Location Instructor
40472January 29, 2025
to April 2, 2025		  See full schedule
  Delivery: In Person
  Location: VCC Broadway Building A		Norenko, Iryna

Additional Information

  • What is Customer Service?
  • Challenges of Customer Service
  • Problem Solving
  • Strategy for formulating a plan for success
  • Empowerment
  • Communications in customer service
  • Coping with challenging customers
  • Motivation
  • Leadership in customer service
  • Customer retention and measurement of satisfaction
  • Technology and customer service
  • Excellence in customer service

This course is offered as part of a VCC program only.

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† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.