Information Technology Infrastructure Library (CYBR 2303)
In this course students will gain a thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its application in IT service management. The course will cover key components of ITIL, including service strategy, service design, service transition, service operation, and continual service improvement. Students will also explore ITIL roles and responsibilities, tools and technologies, and best practices, using real-world case studies to illustrate successful ITIL implementations. Throughout the course, students will apply their knowledge to real-world business scenarios, culminating in a final assignment in which they develop and present a complete ITIL-based service management plan.
Course code: CYBR 2303
Credits: 3.0
Length: 55.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=CYBR&number=2303
Prerequisites
CYBR 1201, CYBR 1204.
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0Additional Information
- Introduction to ITIL
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Roles and Responsibilities
- ITIL Tools and Technologies
- ITIL Best Practices and Case Studies
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.