Information Technology Infrastructure Library (CYBR 2303)
In this course students will gain a thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its application in IT service management. The course will cover key components of ITIL, including service strategy, service design, service transition, service operation, and continual service improvement. Students will also explore ITIL roles and responsibilities, tools and technologies, and best practices, using real-world case studies to illustrate successful ITIL implementations. Throughout the course, students will apply their knowledge to real-world business scenarios, culminating in a final assignment in which they develop and present a complete ITIL-based service management plan.
Course code: CYBR 2303
Credits: 3.0
Length: 55.0 hours
Course outline:
view
https://www.vcc.ca/vccphp/courseoutline?subject=CYBR&number=2303
Prerequisites
CYBR 1201, CYBR 1204.
* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.