Professional Communication 2 (NURS 2001)

• Professional Communication with the Older Adult: Sensory Deficits, Language Deficits, Cognitive Deficits, Aggression, Non verbal approaches, Conflict resolution, Coordinating actions of others during an emergency, Problem solving and decision making, Adaptation of communication skills appropriate to the client
• Relational Practice with the Older Adult: Establishing trust, Honouring diversity, Showing cultural competency, Displaying care and respect, Making environmental adaptations for the older adult with cognitive challenges, Dealing with agitation and aggressive behaviours effectively with cognitively intact individuals and those with cognitive challenges, Sharing information with family in a respectful, understandable manner
• Interprofessional communication: Communicating client information appropriately to health care team members, Utilising effective communication tools (SBAR), Directing unregulated care providers with client care, Sharing knowledge with unregulated providers and students, Facilitating team members with end of life care, Conflict management and dealing with hostile situations, Change management

This course is offered as part of a VCC program only.