This course introduces students to the accommodation industry and the range of employment roles that support it. Students explore the development of the hospitality industry and the organizational structure of various accommodation establishments. Students learn about reservation procedures and policies, registration and rooming techniques, forecasting and room statistics as well as reservation control techniques. Overbooking, guest relocation and complaint resolution are also addressed.
This course is part of the full-time Hospitality Management Diploma Program
Course code: HOSP 1370
Length: 45.0 hours
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.