Communication Skills (CAAW 0633)

This course introduces students to elements of communication and guides them in the application of these skills in developing positive interpersonal and customer relations. Students review how behavioral responses impact co-workers and supervisors at the workplace. Students learn the importance of developing a positive and professional attitude towards customers.

This course is part of the Career Awareness program.
Course code: CAAW 0633
Credits: 5.0
Length: 100.0 hours
Course outline: view https://www.vcc.ca/vccphp/courseoutline?subject=CAAW&number=0633
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Additional Information

  • Handling criticism and conflict
  • Active listening, initiating and maintaining conversation
  • Choosing suitable conversations for work
  • Passive, assertive, and aggressive behaviors
  • Positive attitudes and emotions at work
  • Building self confidence and self esteem
  • Personal strengths and limitations
  • Positive customer service skills
  • Getting along with others
  • Questioning techniques, paraphrasing
  • Non verbal communications
  • Barriers to communications
  • Building friendships

This course is offered as part of a VCC program only.

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† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.