Current Students

VCC Account and Password Information

When will my account be active?

If you have fully registered, your VCC student account should be active 30 days before your first class begins.

Where to start

Your first login should be done at my.vcc.ca. Continue reading for important information about your username and password.

What Is my username and/or email address?

Your username is the same for all VCC online systems. Read below for how your access changes as you move through your experience at VCC.

  • Applicants
    You have a username only until you are accepted, you do not have an email address yet. Your UserID will have been provided to you via email during the application process and the format will be similar to this studentID@student.vcc.ca (e.g. 000123456@student.vcc.ca). MFA setup will happen at this stage, please see the top of this page for information about MFA.
  • Students
    Your UserID remains the same and is active for 3 years after your last class at VCC. Once 3 years have passed, you will no longer have access to VCC’s electronic systems. If you have any inquiries about your past activity or student records, you will need to call the college and speak to the relevant department at 604.871.7000.
  • Alumni
    Your UserID remains the same and is active for 3 years after your last class at VCC. Once 3 years have passed, you will no longer have access to VCC’s electronic systems. If you have any inquiries about your past activity or student records, you will need to call the college and speak to the relevant department at 604.871.7000.

***Note – when logging-on to a VCC computer on campus, you only need your student ID and current password, the @student.vcc.ca portion of your UserID is not required.

Password rules

VCC requires the following elements in passwords:

  • Password length of minimum 13 characters 
  • Must contain upper- and lowercase letters
  • Must include at least one number
  • Must include a special character (e.g. ! # $ % …) 
  • Must not contain account holder's first or last name 
  • Must not be one of the passwords previously used  

Resetting Your Password

VCC provides a fast and simple way to reset your password while protecting your identity. It is available to Applicants, Students and Alumni who left VCC less than 3 years ago. Please visit https://passwordreset.vcc.ca to reset your password.

Getting More Help

VCC Offers several ways to get help, either using self-help tools or through the VCC Help Desk:

  • Virtual Assistant
    Our Online Assistant has in-depth knowledge of many topics of interest to students and can help you with your IT inquiries.  You can find it in several places;
  • VCC Help Desk
    The VCC Help Desk can be reached using the following information and hours
    • Fall/Winter/Spring (until June 30th each year)

      Monday to Thursday – 7:30 a.m. to 8 p.m.
      Friday – 7:30 a.m. to 4:30 p.m.
      Saturday – 8 a.m. to 4 p.m.
      Sundays and Statutory Holidays – Closed

    • Summer (July and August only)

      Monday to Friday – 7:30 a.m. to 4:30 p.m.
      Saturdays, Sundays and Statutory Holidays – Closed

    • Contact Information

      Email: helpme@vcc.ca
      Call: 604.443.8700

When will my account be active?

Your account should be active on your first day of employment. 

Where to start

Your first login should be done at my.vcc.ca. Continue reading for important information about your username and password.

Which login ID do I use?

Employees encounter many systems during their time at VCC. Most use the same username format (all use the same password).  Here is how to enter your username for our major systems.

  • myVCC (VCC’s intranet) (https://my.vcc.ca)
    Enter the network ID given to you when hired. This is usually your first initial plus last name (e.g. rcochrane). Employees with more common names, may include more letters from their first name (e.g. John Smith may be johsmith)
  • Moodle (https://moodle.vcc.ca)
    Use your full email address (e.g. rcochrane@vcc.ca) and your current password.
  • Email/Office 365 (https://portal.office.com)
    Use your full email address (e.g. rcochrane@vcc.ca) and your current password.

What is my email address?

Your email address is formatted as first initial plus last name  (e.g. rcochrane@vcc.ca). Employees with more common names may get email addresses that include additional letters from their first name (e.g. John Smith may be johsmith@vcc.ca)

What is my password?

Your first-time password is provided to you by your manager.

Password rules

VCC requires the following elements in passwords: (applies to staff and students)

  • Password length of minimum 13 characters 
  • Must contain upper- and lowercase letters
  • Must include at least one number
  • Must include a special character (e.g. ! # $ % …) 
  • Must not contain account holder's first or last name
  • Must not be one of the passwords previously used

Resetting Your Password

VCC provides a fast and simple way to reset your password while protecting your identity. Please visit https://passwordreset.vcc.ca to reset your password.