Workplace Communication (REHC 0603)

This course is part of the full time Retail and Hospitality Careers Program.

This course covers the essential communication skills needed in the workplace and interview skills. Students practice the basics of effective communication and conversational skills such as appropriate greetings and introductions, the use of eye contact, active listening skills, handling criticism and conflict, giving and taking direction. Topics also include identifying the difference between public and private information, and workplace confidentiality.

Students are introduced to effective customer relations and learn the importance of developing a positive and professional attitude towards customers.

Students are coached on successful interview techniques, pre interview preparation and employment research.