Process Improvement and Operational Excellence (OPMT 2120)
This course provides an overview of Lean management, Total Quality Management (TQM), and Six Sigma methodologies. It explores the principles, tools, and techniques used to achieve operational excellence, reduce defects, enhance quality, and optimize processes within manufacturing and service organizations. Students will gain a deep understanding of how these approaches can be applied in various industries to drive continuous improvement and meet customer expectations.
Course code: OPMT 2120
Credits: 3.0
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=OPMT&number=2120
Prerequisites
OPMT 1110, OPMT 1210.
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0Additional Information
- History and evolution of quality management
Introduction to Lean Management and Waste Reduction
Process improvement strategies: breakthrough and incremental improvements
Six Sigma and DMAIC methodology
Lean philosophy and principles
Lean tools and techniques: standardization, stability, JIT, 5S, Kanban, and Jidoka
Statistical tools for Six Sigma projects
Value Stream Mapping (VSM) and process charting
Total Quality Management (TQM) Principles
Data collection and analysis
Classic and modern quality tools
Process control and capability analysis
Kaizen events
Lean Six Sigma deployment and implementation
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.