Guest Service Management (HOSP 1120)
This course provides students with the basic concepts and current trends in the guest service industry as well as an overview of the hospitality and food service industries on a provincial, national, and global scale. Special areas of emphasis include problem solving, coping with challenging patrons and using communication strategies to demonstrate excellence in customer service. While researching trending topics, group and individual work will provide the students an opportunity to become confident at effectively communicating and delivering exceptional guest service to both internal and external guests and students will receive a SuperHost® certificate upon completion of this course.
Course code: HOSP 1120
Credits: 3.0
Length: 45.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=HOSP&number=1120
* The amount shown is the approximate cost of tuition (for courses with tuition) or fees (for courses that do not have tuition).
Tuition and Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.