Communication and Workplace Behaviour (CSTP 1101)
Learners study human behaviour in organizations and develop the skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and change.
Students will examine the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn about practical techniques in business communication, such as memos, letters, emails, reports, and formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. As part of the training, students get familiar with common communication mediums such as Word, Excel, and Google Docs and Charts.
Students will examine the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn about practical techniques in business communication, such as memos, letters, emails, reports, and formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. As part of the training, students get familiar with common communication mediums such as Word, Excel, and Google Docs and Charts.
Course code: CSTP 1101
Credits: 3.0
Length: 60.0 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=CSTP&number=1101
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Additional Information
- Organizational behaviour
- Perceptions, personalities and emotions
- Values and behaviour
- Effective team building skills
- Conflict management
- Organizational politics
- Interpersonal and oral communication strategies
- The fundamentals of workplace communication skills and culture
- Microsoft Docs, Spreadsheet
- Google docs, charts, sheet
- Powerpoint, Outlook, how to write proper business email
- MS Team collaboration
- Business Presentation, Report, Business Plan
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.