vcc.ca
HOSP 1312: Essentials of Business Communication
Effective date
September 2024
Department
Hospitality Management
School
Hospitality, Food Studies and Applied Business
Description
This course is designed to assist students to develop critical thinking skills and to apply oral and written skills and strategies for effective interpersonal and intercultural communication in the hospitality industry. Working individually, in groups and in teams, students will engage in the writing process to practice and develop skills in the creation, formatting and delivery of written business communication in diverse business contexts. Students will be introduced to ePortfolio development.
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Choose appropriate interpersonal and intercultural communication skills for interactions in a variety of contexts
- Demonstrate appropriate style, tone and organization in formal and informal oral and written communication
- Use a wide variety of verbal and nonverbal communication skills and strategies to demonstrate professionalism
- Facilitate group and team-based communication using a variety of techniques
- Demonstrate self-reflection and self-awareness in the communication process
- Utilize ePortfolios to demonstrate understanding of essential business communication principles
- Summarize hospitality trends
Prior Learning Assessment & Recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Interactive lectures, presentations, group discussions, demonstrations, role plays and peer feedback.
Grading System
Letter Grade (A-F)
Passing grade
50%
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Quizzes/Tests |
10-15 |
Writing topics, critical thinking component |
|
Assignments |
15-25 |
Individual writing forum |
|
Assignments |
35-45 |
Memo, letter, email |
|
Project |
10-20 |
Presentations |
|
Portfolio |
10-20 |
|
|
Participation |
5 |
|
Course topics
- Academic integrity/plagiarism, citation and referencing Stages of the writing process Style, tone, audience & organization in business writing Written business messages Hospitality trends Critical thinking/reflective thinking Effective strategies for teamwork/group work Business presentations ePortfolio development
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.