Workplace Communication (RETS 0663)

The following topics are covered:
Effective Communication
This course covers the basics of conversational skills. Appropriate greetings and introductions, the use of eye contact, nonverbal behaviour, and listening skills are practised. Students also learn how to: discriminate between passive, assertive and aggressive behaviour; handle constructive criticism and conflict, identify the difference between public and private information, initiate and maintain conversations, choose suitable topics of conversation, and maintain confidentiality. Students complete the SuperHost Fundamentals course.
Customer Service
Every retail food store wants their customers to enjoy their shopping experience and be completely satisfied. In this course students learn how to: provide superior customer service by using effective listening skills, acknowledge the uniqueness of every customer, build customer relations through the elimination of bias and stereotype, communicate non-defensively, and use empathy to calm a frustrated customer. Students participate in role-plays to practice conversing with and assisting customers with their needs.

* Note: The CRNs listed below could be restricted to specific program areas.

To register for this course, check the information for your program: