Customer Service Esstentials (ELRT 1200)

This course introduces students to proven strategies for increasing customer satisfaction, building customer loyalty and increasing repeat business. Students participate in role plays and hands on activities using Samsung Service Guidelines for Legendary Customer Service to transfer learned skills and behaviours to authentic workplace scenarios.

course outline

* Note: The CRNs listed below could be restricted to specific program areas.

To register for this course, check the information for your program: