Workplace Skills 2 (HMTD 1215)

This course advances the learners vocabulary and pronunciation specific to the heavy mechanical industry. It also provides the opportunity to practice more complex language and communication skills required for teamwork and professionalism such as problem-solving and conflict resolution. Using an experiential learning approach with focus on role-rehearsals and coaching, this course will provide learners with the opportunity to work independently and in a cooperative team environment. Learners will practice communication strategies like: clarifying and confirming understanding of client services, following instructions, troubleshooting and problem-solving to a higher level.