COVID-19 FAQ: On-campus services
Vancouver Community College (VCC) is temporarily moving all in-person/face-to-face campus services for students and the public to online/phone-call-only options. See below for a full list of affected services and contact information.
COVID-19 – Remote/Online VCC Student Services and Resources (PDF)
Last reviewed: May 14, 2020
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5987481
Offices are operating and inquiries will be conducted by phone or email only.
Phone: 604.871.7000, option 4
Student Records: records@vcc.ca
Academic Records: academicrecords@vcc.ca
Academic Scheduling: academicscheduling@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5987482
The Registrar's Office will be staffed on campus, but face-to-face services are suspended until further notice. All activities will be conducted by either phone or email.
Phone: 604.871.7000
Email: ro@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m.
For VCC Continuing Studies, all inquiries may be made by phone, email, or online.
Phone: 604.443.8484
Email: cstudies@vcc.ca
Web contact form: https://www.vcc.ca/continuing-studies/ask-us-form/
Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday, 9 a.m. to 5 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990265
Advising services are available and will be offered over the phone or by email.
Phone: 604.871.7000, option 2 to schedule a telephone appointment
Email: advisingservices@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m., Wednesday hours extended to 7 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990266
Students may meet remotely with the Arbiter of Student Issues, Tanny Marks. Appointments must be booked in advance by phone or email. No instant appointments available.
Phone: 604.871.7000, ext. 7040
Email: tmarks@vcc.ca
Hours: Tuesday to Friday, 9 a.m. to 5 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990267
The Assessment Centre is offering some alternative testing options at this time. For more information and updates, please check our website. All inquiries can be made by phone or email.
Web: www.vcc.ca/assessments
Phone: 604.871.7093
Email: assessments@vcc.ca
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990268
VCC bookstores are temporarily suspending in-store sales. Supplies and texts can be purchased online and shipped. Digital textbooks are also available. Inquiries may be made by email or phone.
Email: bookstore@vcc.ca
Broadway Bookstore, 604.871.7000, ext. 5033
Downtown Bookstore, 604.871.7000, ext. 8363
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990269
Until further notice, all student-run commercial services will be temporarily suspended. Below is the full list of affected service areas:
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5995987
VCC students have access to computer labs at both the Broadway and Downtown campuses. As campus access is restricted, please check our FAQs for details prior to visiting the computer labs.
Computer lab hours (limited seating):
Downtown campus
8 a.m. - 4 p.m., Monday to Friday
Learning Centre
Broadway campus
6 a.m. - 6 p.m., Monday to Friday
Building B, room 2211
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990270
VCC Continuing Studies is offering courses in a variety of program areas. Unless otherwise notified, classes will be offered online.
VCC Continuing Studies has suspended face-to-face services until further notice. Program advising is available and will be offered over the phone or by email. Please also visit www.vcc.ca/cs for further information and updates on COVID-19 and Continuing Studies.
For requests for academic or student records, or to schedule a meeting with a program coordinator, please reach out by phone, email, or online.
Phone: 604.443.8484
Email: cstudies@vcc.ca
Web contact form: https://www.vcc.ca/continuing-studies/ask-us-form/
Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday 9 a.m. to 5 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5995988
One-on-one personal, career, and academic counselling is available to current students. Counsellors also provide career counselling to prospective students. Sessions will be offered by phone or Zoom.
Book an appointment:
By phone: 604.871.7000, option 2
Online: visit our online booking portal
Hours: Monday to Friday, 9 a.m. to 4 p.m., Wednesday hours extended to 7 p.m.
Mental health and self-care resources
During these times of uncertainty, you may find yourself feeling overwhelmed, exhausted or anxious. Be gentle with yourself and have compassion for your process. Talking about what you are going through can be helpful and VCC counsellors are available online or by phone.
Other helpful resources include:
- Adapting to a COVID-19 World – BCcampus
- Coping with COVID-19 – Anxiety Canada
- Coronavirus: Guidance for Better Mental Health – rehab4addiction
- COVID-19 & Your Mental Health: A Comprehensive Resource Guide – Peak Resilience
- Guided Meditations and Exercises – Self-Compassion
- Here2Talk – Government of BC
- Living With a Partner During the Pandemic – Peak Resilience
- Pandemic Care Resources – Tara Brach
- Self Care and COVID-19: Getting Ready for the Marathon – Psychology Today
- Self Care During COVID-19 – mindyourmind
- Stress: How it Affects Us – Stress Management Society
- 25 Stay-At-Home Self-Care Ideas During COVID-19 – Premier Health
- 44 Top Self-Care Tips for Taking Care of You – Everyday Health
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990271
If you are an enrolled student, please contact the staff person who you have been working with via email. Faculty, external contacts, and prospective students may make inquiries by phone or email. In this uncertain time, Disability Services will endeavour to respond within two business days. Thanks for your patience and understanding.
Phone: 604.871.7000 option 2
Email: disabilityservices@vcc.ca
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990272
VCC Financial Aid is suspending face-to-face services until further notice. Please contact the Financial Aid office by either phone or email.
Phone: 604.871.7046
E-mail: financialaid@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990273
All VCC financial services including payroll, budget, accounts payable, general accounting, and procurement are open at the campus and remotely.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990274
All in-person appointments are temporarily suspended and on-campus Gathering Spaces will be unavailable until further notice. VCC’s Indigenous Education and Community Engagement department can be reached by email or phone.
General email: indigenous@vcc.ca
Alexander Boynton, program assistant: aboynton@vcc.ca / 604.871.7000, ext. 8310
Toni Gladstone, senior Aboriginal advisor: tgladstone@vcc.ca / 604.871.7000, ext. 5048
We're also available on Facebook.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990275
VCC’s International Education team is available to support students by phone or email. In-person appointments are currently suspended until further notice.
Phone: 604.443.8600
Email: study@vcc.ca
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990276
VCC Interpreting Services is open and providing services to students via Zoom. On-campus services are also being provided as required.
Phone/text: 604.328.8742
Email: interpreting@vcc.ca
Hours: Monday to Friday, 8 a.m. to 4 p.m., or by appointment
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990277
Laundry services have been temporarily suspended. Service to internal departments will be provided as needed with five days advanced notice.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990278
Both Broadway and Downtown campuses are suspending face-to-face tutoring. Online tutoring is available. Please see the Learning Centre website for details.
Worksheets for students are also available for download.
Computer access is available at the Broadway campus in building B, computer lab 2213, and at the Downtown campus in the Learning Centre.
Contact the Learning Centre by email:
- Learning Centre Coordinator: lccoordinator@vcc.ca
- English Tutors: englishtutor@vcc.ca
- Math/Science Tutors: mathsciencetutor@vcc.ca
- Business Tutor: businesstutor@vcc.ca
- Life Sciences Tutor: lifesciencestutor@vcc.ca
Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday from 9 a.m. to 4 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990279
VCC Library's study spaces remain closed, but students and employees are able to order books and other materials online for pick-up.
Order print materials, course reserves, or AV equipment online for pick-up using the Library Takeout Service.
Materials pick-up only hours:
Monday to Thursday: 11 a.m. - 3 p.m.
Online resources including e-books, streaming videos, guides to citation styles, etc. are available at vcc.ca/library. Help with information, research, citations, and avoiding plagiarism is available by emailing libraryhelp@vcc.ca or using the AskAway online chat.
AskAway hours:
Monday to Thursday: 9 a.m. - 9 p.m.
Friday: 9 a.m. - 5 p.m.
Saturday: 11 a.m. - 5 p.m.
Sunday: 10 a.m. - 9 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990281
All activities are operational and will be conducted online or by phone. Inquiries can be made by email.
Email: partnership@vcc.ca
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990282
Print Services is operational with closed doors and reduced staffing. Please allow a one- to two-day turnaround time for basic print services, and two to four days for advanced print services. Inquiries can be made by email.
Email: printservices@vcc.ca
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-6440951
The Registrar’s Office will be open for VCC Student ID cards only on the following days and times in January 2021. Your VCC Student ID card can be used at the VCC Library, as a student identification to access the U-Pass, and for discounts at various local businesses.
Base programs: Monday, Jan. 11 - Thursday, Jan. 28
- Downtown campus, Dunsmuir entrance access only
Mondays & Wednesdays, 9 a.m. - 2 p.m. - Broadway campus
Tuesdays & Thursdays, 9 a.m. - 2 p.m.
- In order to access VCC buildings, you must show proof of VCC registration and government-issued ID.
- Your VCC Student ID can be created at either campus, regardless of the location of your course or program.
- If you already have a VCC Student ID card from a previous registration, it is still valid and a new one is not required. Replacement cards are $20.
Continuing studies: please review instructions here
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990283
All services are available and will be offered by phone or Zoom. See below to make an appointment for Advising, Counselling, or Disability services.
Phone: 604.871.7000, option 2
Hours: Monday, Tuesday, and Friday, 8:30 a.m. to 4 p.m.
Wednesday, 8:30 a.m. to 7 p.m.
Thursday, 10 a.m. to 4 p.m.
Direct link: https://www.vcc.ca/covid-19/faqs/on-campus-services/#q-5990284
All VCC Foundation operations will be conducted by phone or email.
Phone: 604.619.6145
Email: nnesbitt@vcc.ca
Hours: Monday to Friday, 9 a.m. to 5 p.m.
COVID-19 EMERGENCY BURSARY FUND
Help students meet basic needs during COVID-19
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