Learn how to resolve conflict caused by differences in goals, employee performance, and work habits. Explore causes of conflict, practical management skills, and conflict management concepts and styles, while applying the conflict resolution process to everyday work situations.
Course code: LEAD 1105
Credits: 1.0
Tuition: $0*
Length: 6.5 hours
Course outline:
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https://www.vcc.ca/vccphp/courseoutline?subject=LEAD&number=1105
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Additional Information
- Causes of conflict
- Conflict management concepts and styles
- Assessing your current strengths and areas for improvement in resolving conflicts
- Using specific communication skills to clarify and understand issues, interests and concerns
- Applying the conflict resolution process to your everyday work situations
- Setting goals for building competency in the use of conflict resolution skills and methods
How do I apply for this course?
This course is offered as part of a VCC program only.
* Fees are approximate and subject to change. Students are required to pay any applicable fee increases. Fees listed are for domestic students. For international programs, visit VCC International.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.
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