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Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


CRN Fee Campus - Room Day(s) Time Date Instructor
43107 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43107 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43107 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Simpson, Darren
43107 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
TBATo Be Assigned
TBATo Be Assigned
10-Apr-2017
to 13-Apr-2017
Simpson, Darren
43113 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43113 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43113 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Simpson, Darren
43118 TBATo Be Assigned
DTN - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43118 TBATo Be Assigned
DTN - Rm. 429
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43118 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Simpson, Darren
43123 TBATo Be Assigned
DTN - Rm. 429
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43123 TBATo Be Assigned
DTN - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
03-Jan-2017
to 07-Apr-2017
Simpson, Darren
43123 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Simpson, Darren
44589 TBATo Be Assigned
DTN - Rm. 429
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2017
to 07-Apr-2017
Boras, Susan
44589 TBATo Be Assigned
DTN - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
03-Jan-2017
to 07-Apr-2017
Boras, Susan
44589 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Boras, Susan
44594 TBATo Be Assigned
DTN - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
03-Jan-2017
to 07-Apr-2017
Boras, Susan
44594 TBATo Be Assigned
DTN - Rm. 429
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2017
to 07-Apr-2017
Boras, Susan
44594 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Apr-2017
Boras, Susan

To register for this course, check the information for your program: