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Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


* Note: The CRNs listed below could be restricted to specific program areas.

CRN Fee Campus - Room Day(s) Time Date Instructor
73737 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1100 - 1159
05-Sep-2017
to 07-Dec-2017
Tunnah, Michael
73737 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
11-Dec-2017
to 15-Dec-2017
Tunnah, Michael
73742 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1100 - 1159
05-Sep-2017
to 07-Dec-2017
Tunnah, Michael
73742 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
11-Dec-2017
to 15-Dec-2017
Tunnah, Michael
73747 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1100 - 1159
05-Sep-2017
to 07-Dec-2017
Tunnah, Michael
73747 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
11-Dec-2017
to 15-Dec-2017
Tunnah, Michael
73752 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1100 - 1159
05-Sep-2017
to 07-Dec-2017
Tunnah, Michael
73752 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
11-Dec-2017
to 15-Dec-2017
Tunnah, Michael
73757 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1100 - 1159
05-Sep-2017
to 07-Dec-2017
Tunnah, Michael
73757 TBATo Be Assigned
DTN - Rm. TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
11-Dec-2017
to 15-Dec-2017
Tunnah, Michael

To register for this course, check the information for your program: