Introduction to the Hospitality Industry (HOCR 0644)
In this course, students discuss their reasons for wanting to work and their personal objectives. Students are introduced to the five industry groups in the tourism sector: Accommodations; Food and Beverage Services; Recreation and Entertainment; Transportation; and Travel Services. Students learn how different local accommodations establishments operate, their histories and community identities. Students identify the types entry level work performed in the Accommodations sector of the hospitality industry and prepare for their first practicum. Employment and industry related terms and vocabulary are provided. Tours are arranged with a variety of local accommodations providers to give the student information about the diversity of hospitality environments and the entry level employment options. Students learn the chain of command and identify procedures for communicating with various departments within the establishment. Appropriate etiquette for accepting gratuities is discussed.
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